Visitor Experience Research

Frog Design, one of the reputed design firm organised a research on the visitor experience at the annual Lift Conference in 2010 at Geneva, Switzerland.

My Role

Design researcher
Student volunteer

Story

While studying Information and Interface Design, Masters at National Insitute of Design, I volunteered as a student for the annual Lift Conference in the year 2010 which was held at Geneva, Switzerland. Frog Design, offered me an internship for a brief period to assist the design team to conduct ethnographic research and qualitative research by observing and interviewing the guests and visitors.

From the registration process, to wayfinding, attending workshops and listening to speakers, I observed the visitors and recorded their experiences. It was an enriching experience to talk to the visitors and collate my observations which are later presented to the team.

I also participated along with selected visitors in the 'Frog Think' workshop to come up with various solutions to the problems encountered in the conference.

Visitor Experience Research — project visual Interviewing the workshop presenters.

Visitor Experience Research — project visual Meeting with the volunteer team.

Visitor Experience Research — project visual Event dinner - 'Swiss Fondue'

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Visitor Experience Research — project visual

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